Privacy Policy

SHENYAN AI LLC ("Company," "we," "us," or "our") operates TubePrompter (tubeprompter.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. By using TubePrompter, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

• Account Information: Email address and authentication data when you create an account through Supabase Auth
• Video URLs: YouTube or other video platform URLs you submit for analysis
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number)
• User Preferences: Settings and preferences you configure within the service
• Communications: Information you provide when contacting our support

Information Collected Automatically

• Usage Data: Pages visited, features used, analysis counts, and actions taken within the service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, referring URLs, and request IDs for debugging
• Performance Data: Web vitals and page load metrics via Vercel Analytics
• Cookies: Small data files stored on your device for authentication and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our video analysis and prompt generation service
• To authenticate users and manage accounts
• To process subscription payments and manage billing
• To enforce usage quotas and prevent abuse
• To analyze usage patterns and improve our service
• To send service-related communications (account alerts, usage notifications)
• To respond to support requests and communications
• To detect and prevent fraud or abuse
• To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information:

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and basic functionality (Supabase session tokens)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics, Vercel Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality, particularly authentication.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication through Supabase Auth with OAuth providers
• Row Level Security (RLS) policies on database tables
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security reviews and updates
• Limited access to personal data by employees

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes described in this policy. Analysis results may be retained for service improvement and to power public sharing features. Usage logs are retained for analytics and abuse prevention. You can request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at support@tubeprompter.com.

8. Children's Privacy

TubePrompter is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.